What's the future of CX?

Is Customer Success dead? Or is it just evolving? In our debut episode of CXetera, hosts Adam and Dee break down the shifting landscape of CX, the scrutiny around Customer Success, and what the modern CX org should look like. We’ll challenge outdated assumptions, introduce a working model for the future of CX, and explore how these changes impact leaders, teams, and careers in the field. Plus, we’ll share what CXetera is all about—CX, leadership, and the future of work.

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