What do you need to know about SaaS?
Are you looking to break into the CX field in SaaS (software as a service) or AI companies? Maybe you're new to the field altogether, or maybe you're trying to enter the tech world from another industry. If so, get ready for a bunch of new terms and assumptions about how things work!
When you move into a SaaS company, you're plopped into an alphabet soup and can feel like you're drowning.
But worry not - Dee and Adam are here to help. We're going to walk you through some of the most common SaaS terms, describe how many SaaS leaders and execs (not to mention their board members!) look at revenue, and talk about the assumptions that many SaaS professionals make that might not be super obvious to you.
ARR, NPS, CAC/LTV... so many letters, so little time. As we moved from refining our craft to focusing on how to drive company-level metrics in a leadership role, we had to learn not just the acronyms, but the concepts and how they fit together. It's about knowing what the terms mean AND why they're important.
We hear from a lot of folks who are trying to break into SaaS and AI-native companies, or who have done it and need to get up to speed, stat. So we thought, why not take some of the things we've learned and package them up for people who are new to CX in SaaS?
That's the theme of our newest episode of CXetera. We're giving you the ABCs of SaaS - defining the terms and telling you why they're important, and how we've worked with them over our careers so far. Take a listen, or share it with a treasured person in your life who's trying to grow their career in SaaS.
And the conversation doesn't stop here; let's make it a discussion!
For those of you experienced in SaaS, what would you want someone new to the field to know? What's a term or concept that clicked for you, that you wish you knew from the beginning? Let us know on LinkedIn.
We also recommend registering for this course by Jay Nathan if you're looking to dive much deeper into SaaS metrics and revenue:
https://www.chiefcustomerofficer.io/coveryoursaas
